Refund Policy

Refund Window and Eligibility

A full refund without a stated reason may be requested within 60 days of the first payment. The refund window starts when the first payment order is completed and applies to users purchasing a monthly subscription or data package for the first time. Eligibility is determined by the order completion time recorded by the system and the time the support ticket is submitted.

Monthly subscription data resets each month from the activation date; when an upgrade is made mid-cycle, the price difference is prorated against the remaining days. If an order includes an upgrade, provide both the original and upgraded order details so the payment history can be verified. Data packages remain available until used and never expire, but refund eligibility is still reviewed based on the first payment date and this policy.

Using international routes normally, switching exit regions, using the service on Windows, macOS, iOS, Android, or Linux, and configuring clients on any number of devices do not, by themselves, constitute grounds for denying a refund.

Exclusions and Cases Requiring Review

Requests submitted after the refund window are outside the scope of the full refund policy without a stated reason. Orders that are not the first payment, duplicate purchases, and orders that have already been refunded are not covered by the first-payment refund commitment again.

If an account violates the Terms of Use, resells subscriptions, profits from shared credentials, interferes with route operations, or uses the service for unlawful activity, VPNFe may pause refund processing and review the relevant records. Unusually concentrated short-term data usage that clearly differs from normal personal use may also require manual review; ordinary data usage does not affect refund eligibility.

Requests whose order ownership cannot be confirmed because the username, order identifier, and payment records do not match will be held until verifiable information is provided. VPNFe does not accept unverifiable screenshots of third-party orders in place of records from this site.

Request Process and Required Information

Refund requests must be submitted through the support ticket portal in the user panel. No email address is required; after signing in with the username and password set during registration, select the relevant order and explain the refund request.

The ticket should include the username, order identifier, payment channel, payment record, and reason for the refund. For USDT payments, also provide verifiable on-chain transaction details and an address that can receive the same asset type. Do not submit passwords, subscription contents, or other account credentials on public pages.

Once the information is complete, support will verify the first payment date, order status, payment result, data usage, and account compliance status. If additional materials are needed, the notice will appear in the original ticket; creating duplicate tickets will not change the review order.

Original Payment Refunds and Processing Time

After approval, refunds are generally returned through the original payment channel. Alipay orders are returned through the original Alipay payment route, and WeChat Pay orders through the original WeChat Pay route; another payment method will not be substituted. Once the refund is submitted to the payment channel, the actual arrival time depends on that channel’s settlement process and account status.

Users can check the refund record in the original payment account. If the payment channel shows that processing is complete but the funds have not arrived, add the payment record and refund status page to the original ticket for further review by support. VPNFe does not require users to create another account to check a refund.

USDT and Special Order Handling

USDT is an on-chain payment, so its return process differs from the automatic original-route refunds used by Alipay and WeChat Pay. After approval, the original transaction record is used to verify the asset type, transaction details, and receiving address, after which the refund is processed through a verifiable on-chain route. The applicant must ensure that the provided address can receive the same asset type; if incorrect address information or an asset mismatch prevents processing, the refund will be paused until the information is corrected.

For orders paid by another person, payment accounts with an abnormal status, or cases where the original payment channel restricts returns, VPNFe will explain the current status in the ticket and request proof of ownership. Every handling method is based on verifying order ownership and preventing duplicate refunds. Payment details will not be changed by phone, offline transfer, or any channel unrelated to the ticket.

Submitting a refund request confirms that the applicant’s information is accurate and complete, and agrees that VPNFe may verify the necessary order, payment, and service usage records to process the request. Special cases not covered by this policy will be handled carefully based on the order facts, Terms of Use, and payment-channel rules.